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Route pages: where the direction changes the answer

The calculator answers any route. These twelve pages exist because the legal answer differs by direction.

Updated

Any other route

Where the trip started. For one booking with connections, the first airport.

Where the trip ended: the final destination.

The operating airline, not the one on the ticket. A boarding pass or the flight status page names it.

What happened

At the final destination, when the aircraft door opened.

We read this to explain the result. We never decide whether it counts as extraordinary.

Carried into the claim letter. It does not change the amount.

Results

Enter both airports and the airline to see a result.

Loading the airport list

Choose where the trip started, where it ended, the airline and what happened. The result updates as you type.

Information, not advice

Hours Late is not a law firm and not a claims company. It does not file claims for you. The results are estimates from published rules and the details you enter. They are not legal advice. Airlines and courts decide each case.