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Denied boarding: what the rules say and what we do not compute

Hours Late does not compute denied boarding amounts. This page says what we know and what we do not.

Updated

Canada

For involuntary denied boarding under Canada APPR the amounts are CAD 900, CAD 1,800, CAD 2,400, depending on how late you reach your destination. See Canada APPR.

United States

The one case where US federal rules require cash is involuntary denied boarding on an oversold flight. We did not research the amounts, so we do not show them. Read the US Department of Transportation page on bumping.

EU and UK

EU261 and UK261 have their own denied boarding article. We have not built a calculator for it. Read the Regulation text linked below.

For delays and cancellations, use the calculator.

Check your flight

Where the trip started. For one booking with connections, the first airport.

Where the trip ended: the final destination.

The operating airline, not the one on the ticket. A boarding pass or the flight status page names it.

What happened

At the final destination, when the aircraft door opened.

We read this to explain the result. We never decide whether it counts as extraordinary.

Carried into the claim letter. It does not change the amount.

Results

Enter both airports and the airline to see a result.

Loading the airport list

Choose where the trip started, where it ended, the airline and what happened. The result updates as you type.

Information, not advice

Hours Late is not a law firm and not a claims company. It does not file claims for you. The results are estimates from published rules and the details you enter. They are not legal advice. Airlines and courts decide each case.

Sources