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San Juan (SJU): flight delay compensation rules

Luis Munoz Marin International Airport is in Puerto Rico. This page says which compensation rules apply to flights that leave and arrive here. It does not claim airport-specific causes of disruption.

Updated

Departures

The US refund rule applies. There is no cash compensation for delays.

Arrivals

The US refund rule applies to arrivals here when the airline cancels or significantly changes the flight.

Leaving San Juan

Results for a flight that lands 4 hours late, no extraordinary circumstances, on an airline that is neither a UK nor an EU airline. Departure rules apply to every airline, so the airline changes little here.

Computed examples leaving San Juan
ToDistanceResult
London (LHR)6,730 kmNothing owed under these rules
Amsterdam (AMS)7,095 kmNothing owed under these rules
New York (JFK)2,578 kmNothing owed under these rules
Miami (MIA)1,682 kmNothing owed under these rules
Toronto (YYZ)3,082 kmCanada APPR CAD 125 (up to CAD 400)

Arriving in San Juan

The same 4 hour delay, by the type of airline. KLM stands for an EU airline, British Airways for a UK airline and Delta for an airline from outside both.

Computed examples arriving in San Juan
FromEU airline (KLM)UK airline (BAW)Other (Delta)
Amsterdam (AMS)EU261 EUR 600EU261 EUR 600EU261 EUR 600
London (LHR)UK261 GBP 520UK261 GBP 520UK261 GBP 520
New York (JFK)Nothing owed under these rulesNothing owed under these rulesNothing owed under these rules
Toronto (YYZ)Canada APPR CAD 125 (up to CAD 400)Canada APPR CAD 125 (up to CAD 400)Canada APPR CAD 125 (up to CAD 400)
Miami (MIA)Nothing owed under these rulesNothing owed under these rulesNothing owed under these rules

Check a flight at San Juan

Where the trip started. For one booking with connections, the first airport.

Where the trip ended: the final destination.

The operating airline, not the one on the ticket. A boarding pass or the flight status page names it.

What happened

At the final destination, when the aircraft door opened.

We read this to explain the result. We never decide whether it counts as extraordinary.

Carried into the claim letter. It does not change the amount.

Results

Enter both airports and the airline to see a result.

Loading the airport list

Choose where the trip started, where it ended, the airline and what happened. The result updates as you type.

Questions about San Juan

Which rules cover a delayed flight that leaves San Juan?
The US refund rule applies. There is no cash compensation for delays.
Which rules cover a delayed flight that lands in San Juan?
The US refund rule applies to arrivals here when the airline cancels or significantly changes the flight.

Information, not advice

Hours Late is not a law firm and not a claims company. It does not file claims for you. The results are estimates from published rules and the details you enter. They are not legal advice. Airlines and courts decide each case.

Sources